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Frequently Asked Questions

  • Parking
    Onsite car parking is available at the Sheraton Grand Sydney via 138 Castlereagh Street. All spa bookings with a value of $350 or more will receive complimentary car parking  for the duration of the treatments.
  • Bookings
    Contact On The Park Rejuvenation Day Spa and Fitness to make your bookings.  We recommend to book 48 hours in advance to ensure your preferred treatment  time is available.
  • Cancellation Policies
    Cancellation Policies
    We understand that sometimes you may need to change your schedule. We  require at least 24 hours notice for all cancellations and 48 hours for all group  bookings. Any cancellations outside of this time will incur a 50% fee. No shows  and cancellations at the start time of your treatment will incur a 100% charge.
    Please arrive at least 15-30 minutes prior to your treatment, so you can complete  your consultation form and get changed into your Spa robe and slippers. Arriving  late may reduce your treatment time. We try our best to avoid this but it may not  always be possible.

  • Gift Certificates
    Gift Certificates
    On The Park Rejuvenation Day Spa Gift Certificates are perfect for any occasion,  and are available for individual treatments, Spa packages or a predetermined value.  Gift Cards may be mailed directly to you or the recipient. Purchases may be made  at the Day Spa or over the phone with your credit card.

  • Spa Facilities - Please Note
    Spa Facilities - Please Note
    For the indoor pool, please bring your swimwear. We provide bath towels, robes and  slippers. Our changing rooms have personal automatic lockers, showers and  bathroom amenities.