Frequently Asked Questions

We understand that sometimes you may need to change your schedule. We  require at least 24 hours notice for all cancellations and 48 hours for all group  bookings. Any cancellations outside of this time will incur a 50% fee. No shows  and cancellations at the start time of your treatment will incur a 100% charge.

Please arrive at least 15-30 minutes prior to your treatment, so you can complete  your consultation form and get changed into your Spa robe and slippers. Arriving  late may reduce your treatment time. We try our best to avoid this but it may not  always be possible.

On The Park Rejuvenation Day Spa Gift Certificates are perfect for any occasion,  and are available for individual treatments, Spa packages or a predetermined value.  Gift Cards may be mailed directly to you or the recipient. Purchases may be made  at the Day Spa or over the phone with your credit card.

We have several measures in place across our facility:  

• Everyone must sign in via the NSW Services QR code

• Our team will be wearing face masks and gloves during treatments 

• Hand sanitization stations are provided in the facility as well as anti bacterial wipes in the Fitness Centre 

• All fitness equipment is distanced adequately 

• Elevated santisation of common areas - high contact areas are cleaned at least every 2 hours using EcoLab products

• Cashless payments are encouraged

• Time is left in-between booking sessions to allow for deep cleaning and sanitization of the each treatment room 

The NSW Government together with NSW Health authorities have signed off on our Covid safe plans and contingencies, after months of planning and preparations we are excited to welcome you back to our On The Park Rejuvenation Day Spa.