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Frequently Asked Questions

  • Parking
    Parking
    Onsite car parking is available at the Sheraton Grand Sydney via 138 Castlereagh Street. All spa bookings with a value of $350 or more will receive complimentary car parking  for the duration of the treatments.
  • Bookings
    Bookings
    Contact On The Park Rejuvenation Day Spa and Fitness to make your bookings.  We recommend to book 48 hours in advance to ensure your preferred treatment  time is available.
  • Cancellation Policies
    Cancellation Policies
    We understand that sometimes you may need to change your schedule. We  require at least 24 hours notice for all cancellations and 48 hours for all group  bookings. Any cancellations outside of this time will incur a 50% fee. No shows  and cancellations at the start time of your treatment will incur a 100% charge.
    Please arrive at least 15-30 minutes prior to your treatment, so you can complete  your consultation form and get changed into your Spa robe and slippers. Arriving  late may reduce your treatment time. We try our best to avoid this but it may not  always be possible.

  • Gift Certificates
    Gift Certificates
    On The Park Rejuvenation Day Spa Gift Certificates are perfect for any occasion,  and are available for individual treatments, Spa packages or a predetermined value.  Gift Cards may be mailed directly to you or the recipient. Purchases may be made  at the Day Spa or over the phone with your credit card.

  • Spa Facilities - Please Note
    Spa Facilities - Please Note
    For the indoor pool, please bring your swimwear. We provide bath towels, robes and  slippers. Our changing rooms have personal automatic lockers, showers and  bathroom amenities.
  • What measures are you taking to be Covid safe?
    What measures are you taking to be Covid safe?<br>
    We have several measures in place across our facility:  
    Everyone must sign in via the NSW Services QR code
    Our team will be wearing face masks and gloves during treatments 
    Hand sanitization stations are provided in the facility as well as anti bacterial wipes in the Fitness Centre 
    All fitness equipment is distanced adequately 
    Elevated santisation of common areas - high contact areas are cleaned at least every 2 hours using EcoLab products
    Cashless payments are encouraged
    Time is left in-between booking sessions to allow for deep cleaning and sanitization of the each treatment room 
    The NSW Government together with NSW Health authorities have signed off on our Covid safe plans and contingencies, after months of planning and preparations we are excited to welcome you back to our On The Park Rejuvenation Day Spa.
  • Wearing of Masks
    Wearing of Masks<br>
    All our therapists will be wearing masks and gloves during treatments. We are able to provide you with a mask if you prefer to use one.