Frequently Asked Questions

We understand that sometimes you may need to change your schedule. We  require at least 24 hours notice for all cancellations and 48 hours for all group  bookings. Any cancellations outside of this time will incur a 50% fee. No shows  and cancellations at the start time of your treatment will incur a 100% charge.

Please arrive at least 15-30 minutes prior to your treatment, so you can complete  your consultation form and get changed into your Spa robe and slippers. Arriving  late may reduce your treatment time. We try our best to avoid this but it may not  always be possible.